What am I buying?
This means anything on the rates page or calculated hourly.
Depending on the service you request you will receive anything quoted on the invoice, if it’s not on the invoice, it isn’t expected to be provided.
All design services (anything on an hourly or daily rate) are subjective and you are paying for the time spent creating the work, not the final product. The product is supplied as a result of the service and therefore isn’t refundable.
You agree to these terms when paying the invoice, as stated on the invoice.
Source files (PSD’s, AI, INDD etc.) aren’t supplied unless discussed and quoted for, each source file is the cost of the labour to create it.
If a task is stopped early then the supplied files will be of the standard that reflects the lesser amount of time than quoted. Any unused time may be returned.
Photography is separated into two parts, the photoshoot and post production images time. Images will not be supplied without post production. Photography jobs are broken down for the clients although not sold separately unless requested due to a delayed deadline or budget constraints.
Two revisions are always added to the job, free of charge (zero’d out). Should the client require more changes or wants to work on one part at a time instead of giving all feedback at once, the cost of extra revisions will need to be covered with a new invoice.
Buying a product
This means anything on the shop or any item which is tangible that you pay for.
If you chose the payment option to transfer via BSB and Account Number, please email me a screenshot of the receipt to ensure fastest postage.
Returns are accepted for change of mind and payment will be returned once the product has arrived in the same condition it was sent, at the cost to the consumer. If you have used or damaged the product (my colouring book, for example), refunds will not be accepted. For prints, please be careful when rolling them up, prints with creases in them will not receive a refund.
Please feel free to enquire about a product you can’t find on the website, it may not be listed (yet).
Photo prints are printed on 270gsm quality photo paper with a pearlescent finish. The large prints are printed at 150dpi (they’re so big the quality keeps).
Paintings will be sold with a certificate of authenticity, copyright owned by Vanessa Tia Stefanova – Neska Designs, no products are to be duplicated
These products are listed on various websites (under an account in the name of Neska Designs/ Vanessa Tia Stefanova) and their commission is added to the cost.